Terms & Conditions

Acceptance of these terms and changes to them

These terms govern your use of our website, your account with us, and every game, stake and payment made through it. They form a binding agreement between you and us, so please go through them carefully before you register.

By opening an account, making a deposit or placing a stake, you confirm that you have read these terms, that you accept them, and that you meet the eligibility conditions set out below.

Our privacy policy, our general bonus terms, the rules of each individual game shown in the game window, and the specific terms published alongside any promotion all form part of this agreement. Where the terms of a particular offer say something different from these general terms, the offer's own terms apply to that offer.

How we make changes

We may change these terms from time to time, for example to reflect changes in the law or in our regulatory obligations, the payment methods we are able to offer, or the way our site and games work.

• The current version is always published on this page, together with the date from which it applies.
• Where a change affects you materially, we give you notice in advance by e-mail or by a message in your account.
• Changes required for legal or regulatory reasons may need to take effect straight away.
• If you do not wish to accept a change, you may ask to withdraw your available balance, subject to the usual checks, and close your account.

If you continue to use your account after a change has taken effect, you accept the updated terms.

Eligibility and your account

Who may open an account

• You must be 18 or over. Gambling by anyone under 18 is an offence, and we check age before play where we are required to.
• You must be resident in the United Kingdom and permitted to use gambling services where you are located.
• You must act on your own behalf, with your own money, and not for or with anyone else.
• You must not be currently self-excluded with us, and you must not be registered with GamStop.
• You must not open an account if you are employed by us or by a company involved in operating our games, or if you are a close relative of someone who is.

One account per person. If you hold more than one account, we may close the duplicates, cancel any bonuses credited to them and consolidate your balances. We may also treat multiple accounts opened from the same household, address or device as duplicates.

Your details and your login

• Register in your own name with details that are accurate and complete, and update them in your account if anything changes.
• Keep your password and any security codes to yourself, and do not let anyone else use your account.
• You are responsible for activity carried out using your login details.
• Tell us straight away through live chat or at support@casinoluckyadmiral.co.uk if you think someone else has had access to your account.

Your account is personal to you. It cannot be transferred, sold or shared, and balances cannot be moved between accounts.

Verification, deposits and withdrawals

We hold a gaming licence and are required to know who our customers are. Before your first withdrawal is paid, we verify your identity, your age and your address, and we may repeat these checks at any point while your account is open.

• We may ask for photo identification, a document confirming your address, and confirmation that the payment method you have used belongs to you.
• Until the checks are complete, we may limit play, deposits or withdrawals on your account.
• If we cannot confirm that you are 18 or over, we must void your play, return your deposits and withhold any winnings.
• Where you give us false or misleading information, we may close your account under these terms.

Source of funds and further checks

Where our legal and licensing obligations require it, we may also ask about the source of the funds you are gambling with and ask for supporting documents. We handle everything you send us in line with our privacy policy and keep it no longer than we need to.

Deposits

• Deposits may only be made using a payment method held in your own name.
• The methods available to you, any minimum and maximum amounts, and any processing times are shown in the cashier.
• Your account is for gambling only. It is not a bank account, it does not earn interest, and we do not offer credit.

Withdrawals

• We return funds to the method you deposited with wherever that is possible. Where it is not, we use an alternative method in your own name.
• Withdrawal amounts and timescales are those shown in the cashier at the time of your request.
• A withdrawal may be held while verification, safer gambling or security checks are completed, or while we look into unusual activity on an account.
• Any active bonus funds and unmet wagering requirements are dealt with as set out in the terms of that offer.

Bonuses and promotions

Every bonus, free spin and promotion has its own terms, published with the offer. Those terms sit alongside these general rules, and you should go through them before you opt in.

• A wagering requirement applies to most offers and must be met before bonus funds or winnings from them can be withdrawn.
• A maximum stake may apply while wagering is outstanding, and exceeding it may cost you the bonus and anything won with it.
• Games contribute to wagering at different rates, and some games may be excluded entirely.
• Bonuses and free spins expire after the period stated in the offer, and any unused balance or unmet wagering is then removed.
• Unless an offer says otherwise, it is available once per person, household, device and payment method.

Fair use of offers

Promotions are intended for players gambling for entertainment. Where we see duplicate accounts, play designed to cover outcomes and lock in a bonus with little risk, stakes above a stated maximum, or coordinated play between accounts, we may remove the bonus and any winnings derived from it, and we may exclude the account from future offers. Your own deposited funds remain available for withdrawal, subject to the usual checks.

Safer gambling, and closing or suspending an account

Gambling should stay affordable and enjoyable. The tools below are free, available in your account settings, and apply as soon as you confirm them.

• Deposit limits on a daily, weekly or monthly basis. Reductions apply immediately; increases take effect only after a cooling-off period.
• Reality checks that interrupt play to show how long you have been in a session.
• Time-out for a short break, during which you cannot deposit or play.
• Self-exclusion for a longer fixed period. It cannot be lifted early, and we will close the account, cancel marketing and block you from registering again with us for the duration.
• GamStop, which lets you exclude yourself from all online operators licensed in Great Britain in one step.

Free, confidential support is available from GambleAware, GamCare and the National Gambling Helpline, including live chat, one-to-one advice and treatment referrals.

Closing or suspending an account

• You may close your account at any time by asking us through live chat or at support@casinoluckyadmiral.co.uk.
• We may suspend an account temporarily while verification, safer gambling or security checks are carried out.
• We may close or suspend an account where these terms have been broken, where we are required to do so, or where we suspect fraud, collusion or the use of prohibited software.
• Accounts that are left unused for a long period are treated as dormant and may be closed in line with our dormant account handling.

When an account closes, we return any balance you are entitled to using a method in your own name, once the necessary checks are complete.

Complaints, liability and governing law

If something goes wrong

Please raise any complaint with us first, through live chat or by writing to support@casinoluckyadmiral.co.uk with your username and what happened. We acknowledge complaints promptly, look into them properly, and give you a written answer within a reasonable time.

If we cannot reach an outcome you are happy with, you may refer the matter free of charge to an independent alternative dispute resolution provider. We will tell you who to contact and how, and we will cooperate with the process. Your right to take the matter further, including to a regulator or a court, is not affected.

Our liability

• We provide our site and games with reasonable skill and care, but we cannot promise uninterrupted access.
• We are not responsible for losses caused by your own equipment, connection or software, or by events outside our reasonable control.
• Where a game malfunctions, affected stakes and results are void and stakes are returned.
• Nothing in these terms limits liability that cannot be limited by law, including liability for death or personal injury caused by our negligence, or for fraud.

Governing law

These terms are written in English and are governed by the laws of England and Wales. Nothing here affects the statutory rights you have as a consumer.