Cookies Policy

What cookies are and why we use them

Cookies are small text files placed on your computer, tablet or phone when you visit a website. They allow the site to recognise your device on later pages and later visits, so details such as your sign-in, your language and your display settings do not have to be set again each time.

This policy applies to our website and to any mobile version of it. Where we say cookies, we also mean similar technologies that store or read information on your device, including pixels, tags, software kits built into apps and browser local storage.

We set cookies for four broad reasons: to make the site work and keep your account secure, to measure how pages and games perform, to remember the preferences you choose, and to measure the results of our advertising. We do not use cookies to gather more information than we need for those purposes.

The types of cookies we use

The categories below are the ones shown in our cookie notice. Everything except strictly necessary cookies is optional and is only set once you agree to it.

Strictly necessary cookies

These keep the site working and cannot be switched off in the cookie notice, because the site cannot provide the service you asked for without them. They support signing in, moving between pages without losing your session, and the security checks that protect your account and our cashier.

• Keeping you signed in as you move between the lobby, the cashier and your account pages.
• Holding the details of a deposit or withdrawal request while it is being processed.
• Spreading traffic across our servers and spotting unusual sign-in activity.
• Recording the cookie choices you have made, so you are not asked again on every page.

Performance and analytics cookies

These help us understand how the site is used so we can fix faults and make pages easier to use. The reports we look at are grouped totals rather than individual profiles, and we use them to decide what to repair or simplify.

• Counting visits and page views so we can see which areas are used most.
• Measuring loading times and recording technical errors as they happen.
• Comparing two versions of a page to see which one people find easier to complete.

Functionality cookies

These remember the choices you make so the site behaves the way you expect on your next visit. If you turn them off, the site still works, but you may have to set the same preferences again each time.

• Remembering your language and display preferences.
• Keeping a lobby filter or sort order you have applied.
• Noting that you have closed an on-site message, so it is not shown again.
• Carrying basic details into live chat so you do not have to repeat them.

Marketing cookies

These measure how our advertising performs and help us avoid showing the same advertisement too often. They are only set if you agree, and you can withdraw that agreement at any time in the cookie settings on the site.

• Measuring how many people who saw an advertisement went on to open an account.
• Limiting the number of times the same advertisement is shown to you.
• Holding back advertising from people who have asked not to receive it.

How to manage cookies on this site and in your browser

In the cookie notice on the site

When you first arrive, a notice asks what you are willing to accept. You can accept everything, keep only what is strictly necessary, or decide category by category. Your choices are saved and can be changed whenever you like through the cookie settings link in the footer of every page.

Withdrawing agreement takes effect from the moment you save the change. Cookies already stored on your device stay there until they expire or you clear them, so you may want to do both.

In your browser or on your device

1. Open the settings or preferences menu in your browser.
2. Find the section covering privacy, security or stored site data.
3. Choose whether to block all cookies, block third-party cookies only, or clear what is already stored.
4. Set the browser to clear cookies each time you close it, if you prefer not to keep them at all.
5. Repeat the steps on every browser and device you use, because these settings are not shared between them.

Phones and tablets also have a system setting that limits advertising identifiers, which works alongside your browser choices. The exact menus differ between browsers and change between versions, so the help pages built into your browser are the most reliable guide.

What happens if you block or delete cookies

Turning off optional cookies has no effect on your ability to play, deposit or withdraw. Blocking strictly necessary cookies in your browser is different, because the site relies on them to hold your session together.

• You may be unable to sign in, or you may be signed out again as soon as you open another page.
• Pages in the cashier may not complete, so a deposit or withdrawal request can fail part way through.
• Games may not load, or may not keep the state of a round you have started.
• The cookie notice may appear on every page, because the record of your choice cannot be stored.
• You will still see advertising elsewhere online, but it will be less relevant to you.

Cookies, your account and safer gambling

This site is for adults aged 18 or over only. We hold a gaming licence and verify the identity and age of every account holder, and some strictly necessary cookies support those checks.

The safer gambling tools in your account include deposit limits, reminders about time spent, time-outs and self-exclusion. These are recorded against your account rather than against your device, so clearing cookies, using a different browser or switching to another phone does not remove or reset them. The limits shown in your account continue to apply.

Free, confidential help is available from GambleAware, GamCare and the National Gambling Helpline, and GamStop allows you to exclude yourself from licensed online gambling sites in Great Britain in one step.

How to reach us about cookies

If you have a question about this policy, about a particular cookie, or about a choice that does not seem to have saved, write to us at support@casinoluckyadmiral.co.uk or use the live chat on the site.

• The page you were on and roughly when the problem happened.
• The browser, device and operating system you were using.
• The cookie choices you had saved, if you know them.
• A screenshot, where it helps to show what you saw.

We reply by e-mail to the address registered on your account. If you are not satisfied with our answer, our complaints procedure explains how to take the matter further and how complaints are looked into.

We update this policy when the cookies we use change or when the guidance we follow changes. The date of the most recent change is shown with this policy, and we recommend going through it again from time to time.