Welcome Package
Bonus terms & conditions apply.
Contact Us
From the game library
From the game library
How to reach us
You can contact our support team in two ways. Both reach the same team.
- Live chat: available on the site 24/7, for questions that need a quick answer.
- E-mail: write to support@casinoluckyadmiral.co.uk at any time. We answer messages in the order they arrive.
What to have ready when you write
Including these details in your first message usually saves an exchange or two.
- Your username, so that we can find your account with us.
- The game, bonus or transaction your message is about.
- The time it happened, with your time zone if you are outside the UK.
- Any error message you saw, written out or described.
Never send your password
Our team will not ask you for your password, and you should not include it in chat or e-mail.
Questions we commonly help with
- Account and verification: logging in, updating details, document checks.
- Deposits and withdrawals: payment methods, pending balances, the limits shown in the cashier.
- Bonuses: wagering terms, missing promotions, how a bonus applies.
- Technical issues: games not loading, interrupted rounds, cashier errors.
- Safer gambling: deposit limits, time-outs and self-exclusion.
Complaints
If you want a matter treated formally, write to support@casinoluckyadmiral.co.uk with Complaint in the subject line. Describe what happened and the outcome you are looking for.
We acknowledge every complaint in writing, look into it against our records, and reply once our checks are finished. If you remain unhappy, we will tell you what further steps are open to you.
You must be 18 or over to hold an account with us. Confidential support is available from GambleAware, GamCare, GamStop and the National Gambling Helpline.
