Privacy Policy | Lucky Admiral Casino

What information we collect

We collect information when you open an account, use the site, make payments and contact our team. Most of it comes from you. Some is created by your use of the site, and some comes from the partners who help us check identity and process payments.

Account and contact details

Your name, date of birth, residential address, e-mail address and mobile number.
Your username, password and the security details you set for your account.
Your marketing preferences and the channels you agreed we may use.
The currency, limits and settings shown in your account.

Identity and verification documents

We hold a gaming licence and must confirm that every customer is at least 18 and is who they say they are. We therefore collect copies of identity and address documents and, where our checks call for it, information about the source of the funds you play with. We keep a note of the outcome and date of each check.

Transactions and gameplay

Deposits, withdrawals, amounts, times and the payment method shown in the cashier.
Masked card or wallet identifiers; full payment credentials stay with the payment provider.
Bonus, wagering and gameplay history, including stakes, balances and session times.

Device and usage data

IP address, approximate location drawn from it, device type, operating system and browser.
Pages and games opened, how long you stay and the settings you choose.
Records of your contacts with us, including live chat transcripts and e-mails.

Why we use your information

We use your information only for the purposes set out below.

To open, run and secure your account, take deposits, pay withdrawals and provide support.
To confirm your age and identity and to complete the checks our licence and the law require.
To detect and prevent fraud, bonus abuse, money laundering and other prohibited activity.
To meet our legal and regulatory duties, including record keeping and reporting obligations.
To apply safer gambling tools such as deposit limits, time-outs and self-exclusion, and to act on signs of harm.
To send offers and updates, where you have opted in, and to keep the site working properly.

Marketing is always your choice

You can change your marketing preferences or withdraw consent at any time in your account, or by writing to support@casinoluckyadmiral.co.uk. Withdrawing consent does not affect the information we must keep for legal reasons.

The legal bases we rely on

UK GDPR requires us to have a legal basis for each use of your information. In plain words, these are the bases we rely on.

What we use it for	Legal basis	What this means
Opening and running your account, taking payments and paying out	Performance of our contract with you	We cannot give you an account or settle your transactions without these details.
Age checks, identity checks and anti-money-laundering checks	Legal obligation	The law and our licence require us to make these checks and keep the records.
Fraud prevention, site security and fair play	Our legitimate interests	We have a genuine interest in protecting customers and the site, balanced against your rights.
Marketing messages and personalised offers	Your consent	We send these only if you opted in, and you can stop them at any time.
Handling complaints and defending legal claims	Legal obligation and legitimate interests	We keep enough information to answer questions about your account and to meet our duties.

Who we share it with, and how long we keep it

We do not sell your personal information. We share it only where it is needed to run your account, meet our duties or protect customers.

Payment, banking and currency providers, to process the deposits and withdrawals shown in the cashier.
Identity-verification, age-verification, credit-reference and fraud-prevention partners who carry out our checks.
Suppliers who run parts of the service for us, such as hosting, e-mail delivery and support tools, under written contracts.
The regulators, auditors, courts and public authorities entitled to the information under the law.
The national online self-exclusion scheme, GamStop, where you register or ask us to register you.

Where a provider is based outside the United Kingdom, we transfer information only with the safeguards UK data protection law allows.

How long we keep it

We keep your information for as long as your account is open and then for the period the law and our licence conditions require. We do not set out exact periods here, because they differ by record type and change when the law changes. Some records, including those tied to self-exclusion and anti-money-laundering duties, must be kept after an account closes. Anything we no longer need is deleted or anonymised.

Your rights and how to use them

Under UK data protection law you have the following rights over your information.

Access: ask for a copy of the information we hold about you.
Correction: have inaccurate or incomplete details put right.
Erasure: ask us to delete information we no longer have a reason to keep.
Restriction and objection: ask us to pause a use, or object to it, including profiling for marketing.
Portability: receive certain information in a portable format.
Withdrawal of consent: stop marketing messages at any time.

To use any of these rights, write to support@casinoluckyadmiral.co.uk or speak to us on live chat. Data protection questions can also go to privacy@casinoluckyadmiral.co.uk. We may ask you to confirm your identity first, and we answer within the time data protection law allows.

Erasure has limits

Where the law, our licence conditions or an active self-exclusion require us to keep a record, we keep it and tell you why.

If you are unhappy with how we handle your information, tell us and we will look into it. You can also complain to the Information Commissioner's Office at any time.

Playing safely

Our site is for adults aged 18 and over. You can set deposit limits, take a time-out or self-exclude in your account at any time. Free, confidential support is available from GambleAware, GamCare, GamStop and the National Gambling Helpline.

Cookies and changes to this policy

We and our suppliers use cookies and similar technologies to keep you signed in, remember your settings, measure how the site is used and, where you allow it, to show relevant offers. You can accept, refuse or change non-essential cookies at any time in the cookie settings on the site; essential cookies are needed for the site to work. Our Cookie Policy explains the categories we use and how to manage them.

We update this policy when our processing or the law changes. The current version is always on this page, and we tell account holders about significant changes by e-mail or by a notice when they sign in. Please go through it from time to time.