Bonus Terms and Conditions

What these terms cover and how they fit together

These Bonus Terms and Conditions govern every promotional offer we make available to your account with us, including deposit matches, free spins, cashback, loyalty rewards, tournaments and prize draws. They form part of our general Terms and Conditions.

Each offer also carries its own terms, which are shown in the promotion itself before you opt in. Where the terms of a single offer say something different from this page, the offer terms apply to that offer only.

1. The terms published with the individual promotion.
2. These Bonus Terms and Conditions.
3. Our general Terms and Conditions, which apply to all use of your account.

We may change, suspend or withdraw a promotion at any time. If you have already claimed a bonus and it is active on your account, we will apply the terms that were in place when you claimed it, unless we are required to act otherwise.

Who can claim a bonus, and how to claim it

Promotions are a benefit of holding an account with us rather than a right. We decide which customers are eligible for which offers, and eligibility can differ from one player to another.

Eligibility

• You must hold a single, verified account registered with accurate personal details.
• Only one bonus may be active on your account at any one time, unless the offer says otherwise.
• Welcome offers are limited to one per person, household, address, device, IP address and payment method.
• Some promotions require a deposit made with an eligible payment method; the methods that qualify are shown in the cashier.
• Customers who have set a deposit limit, taken a time-out or self-excluded will not receive promotional messages while those measures are in place.

Claiming

1. Sign in and open the promotions area of your account.
2. Go through the offer terms, including the wagering requirement and the time allowed.
3. Opt in, or enter the code shown with the offer, before you deposit or place a qualifying stake.
4. Confirm the bonus has been credited before you begin play. Bonuses cannot normally be added after a qualifying deposit has been spent.

We hold a gaming licence and are required to verify the identity, age and payment details of our customers. We may ask for documents before a bonus is credited or before promotional winnings are withdrawn, and we may withhold a bonus while those checks are completed.

Wagering requirements and how a bonus is cleared

Most bonuses carry a wagering requirement: an amount you need to stake before bonus funds, or winnings from them, become cash you can withdraw. The requirement for each offer, and the amount it is calculated on, is stated in the offer terms and tracked in your account.

Where your account holds both cash and bonus funds, stakes are taken in the order set out in the offer terms. Winnings from free spins are usually credited as bonus funds and are subject to the same wagering requirement.

Game contributions vary. Slots typically contribute in full, while table games, live games and low-margin games contribute at a reduced rate or not at all. Please check the contribution rates before you choose where to play.

Limits that apply while a bonus is active

While wagering is outstanding, the following restrictions apply. They protect the fairness of our promotions for all customers.

• A maximum stake per spin, round or hand applies, as stated in the offer terms.
• Certain games are excluded from bonus play, and any stake placed on them may not count towards wagering.
• Buying bonus features, where a game offers them, may be blocked or excluded from wagering.
• Low-risk and risk-free betting patterns, such as covering opposing outcomes on table games, do not count towards wagering.
• Requesting a withdrawal before wagering is complete may forfeit the remaining bonus funds and any winnings from them.

Expiry, cancellation and forfeited bonuses

Every promotion runs for a set period. The time you have to claim an offer, and the time you have to complete wagering, is shown with the offer and in your account.

• Unclaimed bonuses expire at the end of the promotional period and cannot be reinstated.
• Active bonuses expire once the wagering period ends; remaining bonus funds and unconverted winnings are removed.
• Free spins expire if they are not played within the period stated in the offer.
• Your cash balance is unaffected by an expired or cancelled bonus and remains available to withdraw.

You can ask us to cancel an active bonus at any time through live chat or by e-mailing support@casinoluckyadmiral.co.uk. Cancelling removes the bonus funds and any winnings generated from them, and leaves your cash balance in place.

Where a maximum conversion applies, anything above the cap is removed when the bonus converts to cash.

Fair use, our checks and how to contact us

We look at promotional activity to make sure offers are used as intended. Where we find that an account has been used to gain an advantage that the offer was not designed to give, we may remove the bonus and related winnings and restrict access to future promotions.

• Opening or using more than one account, or acting together with other accounts to claim the same offer.
• Providing inaccurate registration details, or using payment methods not held in your own name.
• Depositing and withdrawing without genuine play in order to qualify for offers.
• Any attempt to take advantage of a pricing, software or display error.

If a game malfunctions, or a bonus is credited in error, we will correct the position and adjust the balance accordingly. Where an offer has been published with an obvious mistake, we may decline to honour it and will explain the reason to affected customers.

Questions about a specific offer are best raised through live chat or at promotions@casinoluckyadmiral.co.uk. If you are unhappy with a decision, you can complain to support@casinoluckyadmiral.co.uk and your complaint will be looked into under the process set out in our Complaints Policy.