About Us

Who we are

Lucky Admiral Casino is an online casino for players in the United Kingdom. We bring together slots, live dealer tables and jackpot games from established studios in a single account, playable in your browser on desktop and mobile.

The games themselves are supplied and operated by the studios that make them, and results are produced by their random number generators. We hold a gaming licence, verify accounts and run the cashier, the lobby and your support contact with us.

What we stand for

We would rather be judged on how we behave when something goes wrong than on how we advertise. Four commitments sit behind that:

• Fair play. Game outcomes are random and are not adjusted for individual players, balances or session length.
• Fast payouts. Once your account is verified, we process withdrawals promptly and show the timescales and methods in the cashier.
• Plain terms. Bonus conditions, wagering requirements and limits are written out where you accept them, not buried.
• Safer gambling. Our tools are free, easy to find in your account and take effect as soon as they are confirmed.
• 18+ only. Gambling with us is for adults resident in the United Kingdom.

How we look after players

Account verification

We check who you are to confirm your age, protect your account from takeover and meet our obligations. You may be asked for proof of identity, address or payment ownership; the documents we accept and where to upload them are listed in your account. Checks are usually completed quickly, and we tell you if anything further is needed.

Secure payments

Deposits and withdrawals are encrypted in transit and handled through the payment providers shown in the cashier. Player funds are held separately from our day-to-day business accounts, and we pay withdrawals back to the method you deposited with wherever that is possible.

Support around the clock

Our team is available every day of the year by e-mail at support@casinoluckyadmiral.co.uk and on live chat on the site. If you raise a complaint, we log it, look into it and keep you updated until it is settled.

Safer gambling and where to get help

Gambling should stay affordable and enjoyable. The controls below are in your account settings and can be set at any time:

• Deposit limits per day, week or month, within the limits shown in your account
• Session reminders that tell you how long you have been playing
• A time-out that locks your account for a short cooling-off period
• Self-exclusion for a longer fixed period

Free, confidential help is available from GambleAware, GamCare and the National Gambling Helpline. If you want to block yourself from all licensed online gambling sites in Great Britain, you can register with GamStop.